When purchasing accommodation from our site, you need to follow these steps
1 – Date Selection
You can select the entry-exit date and the number of people via the search bar or the reservation button on the main page. You can view the room types available on these dates.
2 - Room View
After choosing the most suitable room type for you, you can find detailed information on the Room Features and Cancellation Policy tabs. You can see options with concept differences such as different room types, All Inclusive or Full Board Plus. You can proceed to the purchasing step by choosing the option that suits you for the room type and concept. You can start the purchasing process by selecting Hotel only or Hotel + Transfer, if available for the period you have chosen.
In order to purchase accommodation, you can start the purchase process by clicking the Make Reservation button on the same menu. Concept differences such as All Inclusive or Half Board cause accommodation fees to differ. You can continue the process by choosing the option that suits your room type and concept.
4- Information of Persons to Accommodation
You can continue your transaction with the personal information screen. After entering the name, surname, TR ID number, date of birth, information of each person who will stay in the system for accommodation over 5000 TL, you can continue the process according to your transfer selection, if any.
RESERVATION CONTACT AND INVOICE INFORMATION
By filling in the information in this field, you need to fill in the contact information of the person to be contacted regarding the accommodation. The invoice for your transaction will be issued on behalf of the notified person and will be sent according to the contact information provided. If you want an invoice to be issued on behalf of a person or organization other than the person or organization whose contact information is in the form, or to send an invoice to another contact address, select the I want to enter my billing information option, and select Name, Surname or Title, Address, Country, Province, District, Tax Office and Tax Number and contact information. fill in the fields.
After reading the relevant service agreement by clicking on the service agreement field, "I have read and accept the Service Agreement." You can continue with the purchase by selecting the option and clicking the next button. If you agree to be sent information about opportunities and campaigns to your contact information, "I want to be informed about opportunities and campaigns." You can continue with the purchase button by ticking the option.
1) Payment by Credit Card
If you are going to pay with a credit card, after selecting the credit card of the bank you are using from the list, you can continue the process by selecting the one that suits you from the list, among the single payment or installment sales alternatives, and clicking on the proceed box. After selecting the credit card type you use from the list, you can check the information you have entered after entering the name, surname, TR ID number, date of birth, entry-exit date and transportation information of each person you will stay in the system, and clicking the proceed button. If there is an error in the information, you can return to the previous screen with the change button, correct the incorrect information, and return to the card information screen. If the information you have entered is correct, you can complete your purchase by entering the Name on the Card, Credit Card Number, CVV 2, Expiry Date of the Card and clicking the Secure Pay with Credit Card button in the Payment for Accommodation section at the bottom. Ets Ersoy Turistik Servisleri A.Ş. Since the reservation system is used, your payment transaction will be reflected in your account statement with this name in payments made by credit card. Your invoice; After receiving service and completing your stay, it will be sent to your e-mail address. You can reach our call center for any questions and problems regarding your reservation.
2) Payment by Wire Transfer
If you are going to pay by money order, contact the call center and send the reservation amount to the bank account number that the facility will give you, by EFT or money order, and send the transaction receipt to the facility's e-mail address. Ets Ersoy Turistik Servisleri A.Ş. Since the reservation system is used, the account holder will be under this name.
After-Sales Change and Cancellation Request
You can get detailed information and submit your requests by calling our call center for any kind of transaction (cancellation, return, change, purchase of additional service) regarding the products and services you have purchased through the website.
6- Reservation Documents
Your reservation documents will be sent to the e-mail address you entered. If the documents do not reach you, you can get support from our call center between 09.00-00.00.
7- If You Make a Error in Data Entry
You can view the summary information before completing your reservation so that you can check whether you have made a mistake while entering the information for your reservation. If you cannot be contacted due to errors in your data entry, your service may be canceled. When you realize that you entered the contact information incorrectly in this summary information field, you can go back to the previous steps and change the contact information.
8- Confidentiality Rules of Your Personal Data
You can find detailed information on this subject on our website https://www.zeniyaresorts.com/
9- In Case of Disputes
You can get support from our pre-stay call center and from the guest relations and front office department of our hotel during your stay. You can exercise your legal rights before consumer arbitration committees/consumer courts.
10- Cases of Withdrawal and Termination
The service you purchased is one of the exceptions to the right of withdrawal in accordance with Article 15(1)(g) of the Distance Contracts Regulation. Apart from this, your cancellation, refund and change requests will be evaluated according to the service and concept you prefer, as stated during your choice.